Customer Service was good, but how about Field Service technicians/engineers?
Hi Everyone -- Namaste. Hope you, family and friends are doing well. Wishing everyone a happy and safe Navratri celebrations. Our season of festivals starting, hoping corona virus leaving the world sooner. In this blog, I will discuss about my recent experience with my internet service provider, as a customer. What do you guess from below image?.... These folks are field service technicians or engineers, who are working with internet service provider as full-time employees. Of course, everyone maintaining social distance for sure. Here is the story... I raised a ticket to shift my internet connection from one place to another place. As usual, I got a confirmation number for this request with my preferred date and it was honored. On the day of shifting, first technician called me, asked about the address, checked my availability, came to my address, evaluated the options and confirmed that shifting is possible. I was all set. Day goes... Team 1 (2 folks - Cabling Team) called me, as