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Showing posts with the label digital india

Customer Service was good, but how about Field Service technicians/engineers?

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Hi Everyone -- Namaste. Hope you, family and friends are doing well.  Wishing everyone a happy and safe Navratri celebrations. Our season of festivals starting, hoping corona virus leaving the world sooner. In this blog, I will discuss about my recent experience with my internet service provider, as a customer. What do you guess from below image?.... These folks are field service technicians or engineers, who are working with internet service provider as full-time employees.  Of course, everyone maintaining social distance for sure. Here is the story...  I raised a ticket to shift my internet connection from one place to another place. As usual, I got a confirmation number for this request with my preferred date and it was honored. On the day of shifting, first technician called me, asked about the address, checked my availability, came to my address, evaluated the options and confirmed that shifting is possible.  I was all set. Day goes... Team 1 (2 folks - Cabling Team) called me, as

Your credit card balance due amount is: 0..... Wow, am I not spending?

Hi -- Hope you and family are doing safe, during this COVID time. My prayers are with you. Last few months, I saw my credit card due amount is ZERO. I had similar situation almost 15 years back, where I intentionally avoid to use credit card to do savings.  OK, what happened now?. Of course,  it is due to COVID.  However I wanted to analyze the spending patterns, places etc.   1. Fuel Bills - Twice a month, sometimes it is more than that due to travel 2. Multiplex & Restaurant Bills - Twice a month for sure 3. Super Market Bills - Every weekend or weekly twice (Vegetables, Fruits,  Groceries etc) Due to COVID, yes, it is completely understandable about #1 (Fuel) & #2 (Multiplex/Restaurant). However, what happened to #3?  :) Every day, we are still using vegetables, fruits, groceries, snacks, milk etc. How are we paying?, From where are we buying?  Answer is:  Government has shut down all air-conditioned shops and malls. We are buying all the mandatory items from local shops or